Frequently Asked Questions
What sizes do you offer?
We offer a wide range of standard sizes for each product, as well as custom size options. If you need a specific size, simply contact us for a custom quote.
Can I customise my product?
Absolutely! Please directly email us (orders@houseofamila.com) or use the contact form, and we can tailor the order to your needs.
Do you ship nationwide?
Yes! We deliver anywhere in South Africa. For remote or outlying areas, delivery times may be slightly longer.
Do you ship internationally?
For cross-border deliveries, contact us with your location and we’ll advise options and costs.
How long does delivery take?
Most orders are delivered within 7-14 working days. Peak season may add a day or two.
What are the delivery costs?
Fees depend on your area and cart size; the exact amount is shown at checkout before you pay.
What if my order arrives damaged?
Our 'Amila Promise' covers you 100%. Report any courier damage (email us on orders@houseofamila.com) within 48 hours with photos of the packaging and item. We’ll replace it ASAP at no cost to you.
What is your returns/refunds policy?
We want you to love your art. If you're not completely satisfied:
- Contact us within 7 days of delivery.
- Returns accepted for unused/damaged items in original condition (proof of issue/photo required).
- Custom/made-to-order prints are non-returnable unless faulty (e.g., printing defect or damage in transit).
- Refunds processed to original payment method (minus any non-refundable shipping if applicable).
All claims for damage during transit must be reported within 48 hours of receipt with photos.
How should I care for my canvas print?
For lasting beauty:
- Display indoors away from direct sunlight and high humidity.
- Dust gently with a soft, dry cloth.
- For light marks, use a slightly damp (not wet) microfibre cloth—never use harsh cleaners or abrasive materials.
- Avoid touching the surface frequently to prevent oils from fingers affecting the print.
Still have questions?
We're here to help! Email us at info@houseofamila.com or use the contact form. We respond within 24–48 hours (business days).